1.By placing an order with Pennard Organic wines you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
2.When you make an online order through Pennard Organic wines using your credit or debit card you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.
3.Note Paypal takes care of all our online payments. We do not see or store your card details.
4.We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order via Paypal..
5. Our standard delivery service is usually within 3 working days to UK mainland addresses. The delivery charge applicable is £11.95 per parcel of 1-12 bottles the 10% case discount applies to orders of 12 or more bottles. Delivery to Northern Ireland the Scottish Highlands and Islands plus the Isle of Wight/ Isle of Man /Channel Islands costs double the usual rate. We will contact you by email to advise the exact additional cost which must be paid prior to despatch. For non-UK addresses please contact us for a quote.
6. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
7 .We take your privacy very seriously and will never pass your contact details on to 3rd parties except when necessary to fulfill your order see policy below..
8.Products offered by us are displayed on our website(s) in 'real time'. This is to say that any product may be withdrawn from offer without notice.
9.If for some reason we are unable to fulfil your exact order, we will contact you for further instructions.
10. All of our wines are covered by our money-back-guarantee up till 14 days from delivery i.e. if you're unhappy with the wines then we'll give you your money back (outbound and inbound carriage fees are not refundable). Please contact us in the first instance by phone/email to try and resolve any issues
11. Our website uses cookies to remember your login data on each device. For our full privacy policy click here

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